TERMS & CONDITIONS FOR USE & SALE
1. About Us
This website is operated by Devine Secrets Lingerie (“we”, “us”, “our”).
By accessing or using our website and placing an order, you agree to be bound by these Terms & Conditions.
If you do not agree with these Terms, please do not use this website.
2. Use of Our Website
You agree to use this website for lawful purposes only and in a way that does not infringe the rights of others or restrict their use of the site.
We reserve the right to suspend or terminate access to the website if these Terms are breached.
3. Products & Descriptions
We make every effort to ensure that product descriptions, images, and prices are accurate.
However, colours and details may vary slightly due to screen settings or manufacturing changes.
All products are subject to availability, and we reserve the right to amend or discontinue products at any time without notice.
4. Pricing & Payment
All prices are shown in GBP (£) and include VAT where applicable.
We reserve the right to change prices at any time. Price changes will not affect orders already placed.
Payment must be made in full at the time of ordering. Orders will not be processed until payment is received.
5. Orders & Acceptance
Once you place an order, you will receive an order confirmation email.
This does not mean your order has been accepted.
A contract is formed only once your order has been dispatched.
We reserve the right to refuse or cancel any order, including for stock availability, pricing errors, or suspected fraudulent activity.
6. Delivery
Delivery times are estimates only and are not guaranteed.
We are not responsible for delays caused by courier services or events beyond our control.
Responsibility for the goods passes to you once they are delivered.
7. Returns & Refunds
Due to the intimate nature of our products:
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Lingerie and underwear are non-returnable for hygiene reasons, unless faulty.
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Where returns are accepted, items must be unworn, unwashed, and in original packaging.
If you receive a faulty or incorrect item, please contact us within 14 days of delivery, quoting your order number.
Approved refunds will be issued to the original payment method.
8. Faulty or Damaged Items
If an item arrives faulty or damaged, please notify us as soon as possible.
We may request photographic evidence before issuing a replacement or refund.
9. Intellectual Property
All content on this website, including text, images, logos, graphics, and designs, is the property of Devine Secrets Lingerie and may not be used or reproduced without our written permission.
10. Limitation of Liability
To the fullest extent permitted by law, we shall not be liable for any indirect or consequential loss.
Our total liability shall not exceed the value of the order placed.
Nothing in these Terms affects your statutory consumer rights.
11. Privacy & Data Protection
Your personal data is handled in accordance with our Privacy Policy.
By using our website, you agree to the collection and use of your information as described in that policy.
12. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Changes to These Terms
We may update these Terms & Conditions at any time.
Changes will take effect immediately once published on the website.
14. Contact Us
If you have any questions about these Terms & Conditions, please contact us using the details on our website.