SHIPPING POLICY
1. Order Processing
All orders placed with Devine Secrets Lingerie are subject to availability and payment confirmation.
We aim to process and dispatch orders within 1–3 working days, excluding weekends and public holidays.
During busy periods, processing times may be slightly longer.
You will receive an email confirmation once your order has been dispatched.
2. Delivery Methods
We use trusted third-party courier services to deliver our orders.
Available delivery options, costs, and estimated delivery times will be displayed at checkout.
Delivery times are estimates only and are not guaranteed.
3. Delivery Areas
We currently deliver to:
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United Kingdom addresses
If international shipping becomes available, this policy will be updated accordingly.
4. Delivery Times
Estimated delivery times begin once your order has been dispatched, not when it is placed.
Please note:
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Delays may occur due to courier issues, weather conditions, or circumstances beyond our control.
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We are not responsible for delays caused by third-party couriers.
5. Shipping Costs
Shipping costs are calculated at checkout and are based on:
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Delivery method selected
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Order size and weight
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Delivery location
Any applicable charges will be clearly shown before you complete your purchase.
6. Incorrect or Incomplete Addresses
Please ensure all delivery details are correct when placing your order.
We are not responsible for:
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Delays caused by incorrect or incomplete addresses
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Orders returned to us due to address errors
Additional delivery charges may apply if an order needs to be re-sent.
7. Lost or Delayed Orders
If your order has not arrived within the estimated delivery timeframe, please contact us and we will investigate with the courier on your behalf.
We cannot be held responsible for orders marked as delivered by the courier.
8. Damaged Parcels
If your parcel arrives damaged, please contact us as soon as possible and provide photographic evidence where available.
This will help us resolve the issue quickly with the courier.
9. Contact Us
If you have any questions about shipping or delivery, please contact us using the details provided on our website.